![]() ![]() Every report that you want to dowbload as csv as not that correct way as csv. Fourth, service charge and tax calculations are confusing to get the right amount. Third, menu item that you sell and item only you use for recipe are the same product list. If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Second, we need to buy with additional charge to get more features that we can see more details report (like insight and purchase) and that is expensive. Because you have to submit all your type of payment on closing time then you will get report that will show your manual calculted are balance or not, split bill need to do by amount not by item, mostly apps that i was using were by item. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. But not as good as inventory system by itself. It's only happened a couple of times, where we've had to recreate the check from scratch and have Lightspeed Support manually void out the glitching tab.Cons: Actually they have good features in back office for reporting. This is great, however it can lead to big glitches that that item is part of a Combo or Choice. Lightspeed has helped close a lot of simple human error loopholes!ĬONS: When a sent item is removed from a tab after it has been sent/saved, the item stays on the tab with a -1 indicator. ![]() I’m extremely impressed by how well it works for our unique “combo based” menu. This is definitely a well-supported POS that is constantly being improved. However, the team has always been very helpful and fast to respond I’m also very pleasantly surprised how much development is being done with the app. We’d had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. We got it! The customer service is outstanding, and offered hands-on support with our setup. We’re a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. ( that was enough I guess to make me back away from trying to do any integrations with their integration partners - I am not sure why anyone would be an integration partner with them when this is how they answer things)Īn example would be - They have REPORTING partners and the partners told me they rely on the API provided by LIGHTSPEED, Since lightspeed was not able to provide much of anything I though it best not to invest. They did tell me to ask in the forums as they do not talk about it via support any longer. Been calling support since it occurred.ĪPI - I had asked about limitations on the API they offer and it took forever to get a response. Front Line support only offers to escalate, we are basically dead in the water. When it works it works, every once in a while they seem to make a change that creates havoc on your business then it takes them forever to fix it.ĬONS: Our back end is reporting zero sales, all receipts gone, etc. Lightspeed Restaurant POS automatically splits or combines bills and provide other flexible payment options to ensure that guests have a great dining and wining experience in your establishment. The Tableside feature also makes it easy for guests to choose how to settle their bill. This feature greatly accelerates the process, resulting in your guests getting their orders faster than ever. Customers’ orders are sent directly to the kitchen or bar, eliminating the need for the staff to wait for an open terminal to input their order. Tableside ordering functionality allows you to take orders from your guests faster than ever. ![]() When you’re working on your menu, you can easily add photos to go along your items as well as the price and description. With a user-friendly drag-and-drop interface, you can make changes to the table arrangements as well as create and edit your menu in a few moments. The software comes with an array of floor management capabilities to help you stay on top of your menu and your floor plan. It is a robust business management platform that makes restaurant management a breeze for you and your staff. Lightspeed Restaurant POS is more than just a Point of Sale system designed for restaurants, bars, coffee shops, cafes, and more. Overview of Lightspeed Restaurant Benefits ![]()
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